Responsible Gaming at 94bd — Play Smart, Stay in Control

At 94bd, we believe that online gaming and sports betting are best enjoyed as a form of entertainment — not as a way to make money or escape personal difficulties. We are committed to providing a safe, fair, and transparent platform where every registered player in Bangladesh can set boundaries, access support, and make informed decisions about how they play.

Responsible gaming at 94bd is not just a policy — it is an active set of tools and practices built into the Platform. From the moment you register, you have access to deposit limits, session reminders, self-exclusion options, and a dedicated support team that understands the local context of players in Dhaka, Chittagong, Sylhet, and across Bangladesh. This page explains what those tools are, how to use them, and how to recognise when gaming is no longer fun.

All responsible gaming tools on 94bd are available on request through our customer support team. We keep this process simple so that players in Bangladesh can activate a protection tool quickly, without unnecessary delays or complicated procedures.

To request a responsible gaming tool, follow these steps:

• Open the live chat on the 94bd platform — available 24/7 including Eid, Victory Day, and all public holidays in Bangladesh.
• Tell the support agent which tool you need and the duration or limit you want to set.
• The agent will verify your identity using your registered mobile number and apply the restriction to your account immediately.
• You will receive a confirmation message once the tool is active. For deposit limits, the new limit takes effect immediately. For self-exclusion, access is removed within minutes.

Responsible gaming limits set at your request are applied in good faith and cannot be reversed during the active period. If you request a reduction in a deposit limit, it takes effect immediately. If you request an increase in a deposit limit, a cooling-off period of at least 24 hours applies before the increase becomes active — this is a deliberate safeguard to give you time to reconsider.

If any of the above descriptions feel familiar, we strongly encourage you to use one of the responsible gaming tools available on 94bd, or to reach out to our support team for a confidential conversation. You are not alone, and help is available.

Self-exclusion is the most comprehensive responsible gaming measure available on the 94bd Platform. When you self-exclude, your account is blocked — you cannot log in, make deposits, or place bets for the duration of your chosen exclusion period. Any outstanding bonus balance is forfeited upon self-exclusion. A verified real-money balance may be withdrawn before self-exclusion takes full effect; please contact support to arrange this.

Self-exclusion periods available on 94bd are: 30 days, 90 days, 6 months, 1 year, and permanent. Temporary self-exclusion periods cannot be reduced or ended early under any circumstances. When a temporary self-exclusion period expires, your account does not automatically reopen — you must contact support and confirm that you wish to resume playing, after which a mandatory 24-hour cooling-off period applies before access is restored.

For permanent self-exclusion, your account is closed and the associated mobile number and payment details are flagged to prevent re-registration. If you are considering permanent self-exclusion, we strongly recommend contacting our support team first so that we can ensure all steps are handled carefully and that any pending balance is correctly resolved before the closure is finalised.

94bd enforces a strict minimum age of 21 years for all account registration and play. We do not knowingly permit anyone under the age of 21 to create an account, deposit funds, or use any feature of the Platform. Age is verified during the KYC process, and accounts found to belong to underage individuals are closed immediately, with all deposited funds returned to the payment source.

If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling platforms, we recommend the following practical steps to secure your devices and accounts:

• Never share your 94bd account login credentials or bKash/Nagad wallet PINs with anyone, including family members.
• Use device parental controls or screen-time management apps to restrict access to online gambling websites on shared or family devices.
• Log out of your 94bd account on any shared device after each session to prevent unauthorised access by other household members.

If you feel that gambling is no longer under your control, or if someone you care about is struggling with problem gambling, reaching out for help is the most important step you can take. 94bd's customer support team is available 24/7 via live chat and can connect you with the right resources or activate protective measures on your account immediately.

There is no shame in recognising that gambling has become difficult to manage. Many players across Bangladesh — in Dhaka, Chittagong, Sylhet, and beyond — have found that setting boundaries early, or taking a period of self-exclusion, made a genuine difference to their quality of life. Our team is trained to have these conversations sensitively and without judgement.