94bd Privacy Policy — How We Handle Your Personal Data
Your privacy matters to us. This policy explains clearly what data 94bd collects, why we collect it, and how it is protected.
Introduction
This Privacy Policy ("Policy") describes how 94bd ("we", "us", "our", or "the Platform") collects, uses, stores, and protects personal information belonging to registered players and visitors to the 94bd website. This Policy applies to all personal data processed through the 94bd platform, including information provided during account registration, during use of gaming and betting services, and during interactions with our customer support team.
By registering an account on 94bd or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree to the terms of this Policy, you should not create an account or use the Platform. This Policy should be read alongside our Terms and Conditions, which govern the overall relationship between you and 94bd.
Our Privacy Principles
1. Information We Collect
94bd collects personal information from you in several ways: directly when you register and use the Platform, automatically through the use of cookies and technical logging, and from third-party payment processors when you make deposits or withdrawals. The categories of information we collect are described below.
Registration and Identity Data
When you register an account, we collect your full name, date of birth, mobile phone number, and any identity document information submitted during KYC verification (such as a National Identity Card number or passport details). This information is required to verify your identity, confirm your eligibility to use the Platform, and comply with our know-your-customer obligations.
Financial Transaction Data
When you make a deposit or submit a withdrawal request, 94bd receives transaction records from the relevant payment processor (bKash, Nagad, Rocket, Upay, or a bank channel). These records include the transaction reference number, the mobile wallet number or bank account used, the transaction amount in BDT, and the date and time of the transaction. 94bd does not store full payment credentials such as bKash PINs or bank passwords — only the transaction identifiers passed to us by the payment processor.
Technical and Device Data
When you access 94bd, we automatically collect certain technical data about your device and connection. This includes your IP address, device type and operating system, browser type and version, the pages of the Platform you visit, the duration of your session, and the date and time of each access. This data is used to maintain Platform security, detect unusual access patterns, and improve the performance and reliability of the service for players in Bangladesh.
Cookies and Tracking Data
94bd uses cookies — small text files stored on your device — to maintain your session while you are logged in, remember your language preference, and analyse aggregated usage patterns across the Platform. We use only necessary and functional cookies. We do not use third-party advertising cookies or cross-site tracking pixels. Details of the specific cookies used and how to manage them are described in the Cookies section of this Policy.
2. How We Use Your Information
94bd uses the personal information we collect only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected, and we do not engage in profiling for advertising purposes.
- To create and manage your player account, including identity verification and KYC compliance.
- To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
- To provide access to games, sports betting markets, and other Platform features available on 94bd.
- To send you service-related communications including account activity notifications, security alerts, and mandatory policy updates.
- To comply with our anti-money laundering (AML) obligations and to detect, investigate, and prevent fraud or prohibited activity on the Platform.
- To monitor responsible gaming activity and, where applicable, to enforce deposit limits, session reminders, or self-exclusion periods requested by the player.
94bd will not use your personal information to send unsolicited marketing messages unless you have specifically opted in to receive promotional communications from us. Where you have opted in, you may withdraw your consent at any time by contacting our support team.
3. Data Retention
94bd retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The table below summarises our standard retention periods for the principal categories of data we hold.
Upon account closure, your personal data is retained for the minimum period required by our AML and fraud-prevention obligations before being securely deleted or anonymised. You may request deletion of your data at any time by contacting support; however, we may be unable to fulfil deletion requests where retention is legally required.
| Data Category | Retention Period |
|---|---|
| Account registration and KYC documents | Duration of account plus 5 years after closure |
| Financial transaction records | 7 years from the date of each transaction |
| Technical and session logs | 90 days from the date of access |
| Support communications | 3 years from last interaction |
4. Sharing Your Information
94bd does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your information only in the limited circumstances described below, and only with parties who are contractually bound to handle your data securely and in accordance with applicable data protection standards.
In all cases, we share only the minimum data necessary for the recipient to perform their function. We do not share your data with data brokers, advertising networks, or social media platforms.
Game Providers
To enable gameplay, your account session token and certain game-related identifiers are passed to the relevant game provider (such as Pragmatic Play, Evolution Gaming, or Spribe) when you launch a game. These providers receive only the identifiers necessary to run the game session and record its outcome. They do not receive your full registration details, payment information, or KYC documents.
Payment Processors
When you make a deposit or submit a withdrawal request, 94bd communicates with the relevant payment processor (bKash, Nagad, Rocket, Upay, or a bank channel) to initiate and confirm the transaction. The payment processor receives the transaction amount, your registered mobile wallet number or bank account identifier, and a reference ID. 94bd does not receive or store your full mobile wallet PIN or banking credentials.
Legal and Regulatory Disclosure
94bd may be required by law to disclose certain personal data to competent authorities — for example, in response to a lawful court order, a regulatory investigation, or to comply with anti-money laundering reporting obligations. In such cases, 94bd will disclose only the data specifically required by the lawful order or obligation and will notify the affected player where it is legally permissible to do so.
5. Data Security
94bd implements technical and organisational security measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 94bd Platform is encrypted using 256-bit SSL (Secure Sockets Layer) encryption. Account data at rest is stored on secured infrastructure with access controls limited to authorised personnel. Payment transaction data is handled exclusively through the secure APIs of the respective payment processors and is not stored in plain text on 94bd systems.
Despite these measures, no internet-based service can guarantee absolute security. 94bd will notify affected players promptly in the event of a confirmed data breach that poses a material risk to their personal data, and will take immediate remedial action in accordance with our security incident response procedures. You are also responsible for maintaining the security of your own account by using a strong password and not sharing your login credentials with anyone.
6. Cookies
Cookies are small text files placed on your device when you visit a website. 94bd uses a limited set of cookies that are necessary for the Platform to function correctly and to provide a consistent user experience. We do not use cookies to track your browsing activity across other websites, to deliver targeted advertising, or to build marketing profiles.
The categories of cookies used by 94bd are: (a) Session cookies — temporary cookies that expire when you close your browser, used to maintain your logged-in session while you are active on the Platform; (b) Preference cookies — used to remember settings such as your language preference; and (c) Analytics cookies — used to measure aggregated, anonymised usage patterns (such as which pages are visited most frequently) to improve Platform performance. No individual player is identified in analytics data.
7. Your Rights
As a player on the 94bd Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to all rights requests within a reasonable timeframe.
- Right of Access — you have the right to request a copy of the personal data that 94bd holds about you.
- Right of Rectification — you have the right to request correction of any inaccurate or incomplete personal data we hold about you.
- Right of Erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to Restrict Processing — you have the right to request that we limit how we use your personal data in certain circumstances, for example while a dispute is being investigated.
- Right to Withdraw Consent — where we process your data on the basis of your consent (such as for promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Please note that certain rights are subject to limitations. For example, we cannot delete transaction records that we are legally required to retain, and we cannot provide access to data that belongs to or identifies another person. Where we are unable to fulfil a rights request, we will explain the reason clearly.
8. Children's Privacy
94bd is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you must not register an account or use this Platform. If 94bd discovers that personal data has been collected from an individual under the age of 21, that data will be deleted promptly and the associated account will be closed. If you are a parent or guardian and believe that your child has registered an account on 94bd, please contact our support team immediately so that we can take appropriate action.
9. Changes to This Policy
94bd reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will publish the revised Policy on this page with an updated effective date. Where the changes are significant, we may also notify registered players via their registered mobile number or through a notification displayed when they next log in to the Platform. Your continued use of the Platform following publication of any revised Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to raise a concern about how your personal data is being handled, please contact our support team via live chat on the Platform. Live chat is available 24 hours a day, 7 days a week. For non-urgent enquiries, you may also contact us by email. Our team will acknowledge your request within one business day and aim to resolve it fully within 14 business days.
You may also reach us by email at [email protected]. Please include your registered mobile number and a clear description of your request or concern so that our team can assist you as efficiently as possible. All data rights requests are handled confidentially and in accordance with this Policy.
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